Prodigy's Government-Trusted Microsoft Cloud Support Services
Welcome to Prodigy On-Demand, the leading provider of managed support services for cloud technologies. Our expert team is dedicated to helping your organization optimize its operations, reduce costs, and achieve its goals through our comprehensive range of services.
Manage less, Innovate more.
Access to Industry Experts when and where you need it.
Achieve your government, retail, or finance business objectives with Prodigy’s On-Demand managed support services for Microsoft 365, Azure, Cloud Security, Endpoint Management, Power Platform, and DevOps. Our experts specialize in helping organizations in highly regulated industries optimize their cloud operations and enhance their data analytics capabilities.
Prodigy’s team provides expert-level consulting for our customers, from small to large projects, day-to-day maintenance and support, to critical support for Tier III issues – we equip your organization with access to industry experts to be successful, On-Demand.
Who We Serve
Empowering Highly Regulated Industries with Advanced Cloud Solutions and Unparalleled Support
Realize the impact Microsoft Cloud technologies can have on your business objectives quickly, securely, and efficiently with Prodigy’s On-Demand managed support services. Our staff are all full-time US-based employees with many years of proven expertise ranging across many industries and technologies. By partnering with Prodigy, your business’ cloud future will immediately become brighter, with proven strategies, technical expertise, and 24/7 support.
Some of the industries that Prodigy specializes in:
Government agencies necessitate specialized IT support due to their handling of sensitive data, strict security and compliance demands, and the need for expertise in cybersecurity, compliance, and data privacy.
Offering IT support to financial institutions demands specialized expertise in cybersecurity, compliance with regulations like PCI-DSS and GLBA, and a deep grasp of risk management and data privacy, which our company provides through tailored Microsoft Cloud managed support services.
Prodigy on Demand enhances retail operations with tailored managed support services, optimizing customer engagement, inventory, e-commerce, and analytics, while also bolstering security, streamlining DevOps, and minimizing development errors.
Support across all phases of cloud adoption
Regardless of where you’re at in your Microsoft Cloud journey, Prodigy’s services are designed to meet you where you’re at and accelerate your path to cloud competency.
Contact us to learn more
Contact us to learn more about Prodigy’s services and how we can partner to achieve success.
Frequently Asked Questions
At Prodigy on Demand, we understand that you may have questions about our managed support services for cloud technologies. To help you make an informed decision, we have compiled some of the most frequently asked questions from our clients. If you can’t find the answer you’re looking for, please don’t hesitate to contact us.
Yes, all of our support services offerings come in different tiers to best meet our customer’s needs. Typically you’ll find a Basic, Standard, and Enterprise flavor of each offering. However, Prodigy is happy to customize an engagement to best support our customers. Contact us for a free evaluation and learn more.
All of our architects and engineers are US-Based and all dedicated service engineers are full-time Prodigy employees. Our Microsoft consultants are very experienced across a wide range of technologies, industries, and have a proven track record of making our customers successful.
Unlike many Microsoft MSPs that require purchasing licenses and subscriptions through them to form a support agreement, we understand ever customer is unique and some have existing avenues for license procurement. We provide our services on top of your existing investments in Microsoft, making it much quicker and easier to engage Prodigy’s services.
When you subscribe to our support services, you get the full extent of Prodigy’s expertise spanning the whole Microsoft cloud ecosystem. In the event our team can’t resolve an issue in a timely manner, we have direct access to escalate issues to Microsoft on behalf of our customers. This saves you money from costly support contracts that don’t provide hands-on support.
Every customer, regardless of which services they subscribe to, is given a comprehensive assessment of their cloud and on-premises environment(s) at no cost. Additionally, our team provides a support “on-ramp” that is designed to train your team on how and when to engage Prodigy staff. We have our own support portal, or can integrate with an existing ITSM system.
Setup and onboarding are done free of charge and are included in all of our support services. We don’t charge any one-time fees up front to initialize the service.
Our support services are designed to supplement your projects by providing expertise and knowledge to remove barriers and roadblocks. That said, if our customers wish for Prodigy to lead a particular project, such as migrating services to Azure or developing new solutions, we can quickly and easily provide accurate proposals due to our familiarity with your environment, business, and requirements.